complains | Cervad

9 Steps to Resolve Customer Complaints

by Jean-Philippe Maltais | Last updated Oct 16, 2013 | Customer Service

Every time a customer complains, they are giving the business in question a chance to maintain customer loyalty. Complaints are brought about by dissatisfaction in an otherwise fine product or service; they are pleas from the customer to the business – pleas to...

9 Steps to Resolve Customer Complaints

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